Privacy Policy

Last Updated: [30.12.25]

Refurbs.co.uk is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable UK data protection legislation. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or engage with our services.

1. Who We Are

Refurbs.co.uk is a trading name of NuColour Ltd, a company registered in England and Wales.

Registered Office:
86–90 Paul Street, London, EC2A 4NE

Email: sales@refurbs.co.uk

Telephone: 03301 333 420

2. What Information We Collect

We may collect and process the following information:

• Your name, company name and job title
• Email address and telephone number
• Project details submitted through our website or contact forms
• Property or site information relevant to your enquiry
• Communication records, including emails and correspondence
• Technical information such as IP address, browser type and website usage data

We do not intentionally collect special category personal data unless it is required for a specific purpose and provided voluntarily.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations
• Deliver our services and manage projects
• Communicate regarding existing or future works
• Meet our legal, contractual and regulatory obligations
• Improve our website, services and customer experience
• Monitor website performance and visitor behaviour

We will never sell, rent or trade your personal information to third parties.

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

• Contractual necessity – to provide the services you request
• Legitimate interests – to operate, improve and develop our business
• Legal obligation – to comply with applicable laws and regulations
• Consent – where you have given us permission to contact you or process specific information

5. Sharing Your Information

We only share your personal information where necessary and appropriate.

This may include:

• Professional advisers such as accountants, insurers and legal advisers
• Approved subcontractors and specialist service providers supporting project delivery
• Software providers who help us manage enquiries, projects and communications
• Regulatory or statutory authorities where disclosure is required by law

All third parties are expected to process your information securely and in accordance with applicable data protection legislation.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, insurance and regulatory requirements.

Where information is no longer required, it will be securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

While no method of electronic transmission or storage can be guaranteed to be completely secure, we continually review and improve our security procedures.

8. Your Rights

Under UK data protection legislation, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on your consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies and similar technologies to improve website functionality, analyse visitor behaviour and enhance your browsing experience.

For more information, please refer to our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.

Any updates will be published on this page and will take effect immediately upon publication.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is processed, please contact:

Refurbs.co.uk
A trading name of NuColour Ltd

Email: sales@refurbs.co.uk

Telephone: 03301 333 420